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___Our objective : improving your profitability

AIMS	TOOLS
Management of the Supplier / Customer Relationship	Evaluation of Customer Satisfaction - Periodical follow-up of customer portfolio - Improved offer for target customers and allocation of resources - Adaptation of commercial strategy and marketing - Compliance with standards: EFQM, ISO, QS 9000, …
Developing activity	Development or Diversification Strategy - Quantitative market description and prospection - Customer segmentation - Development opportunities
Adding value to the offering	Studies on Sources of Differentiation - Avoiding banalisation of products - Identifying value adding sources of differentiation - Optimizing company’s offering for each customer segment
Strategy Implementation	Management and Strategy - Management practices - Comprehension and adhesion to the strategy - Optimizing the coherence between objectives and implementation
Involving the personnel	Sharing objectives and Personnel Satisfaction - Participation of the personnel to company’s plans - Identifying gaps between perception and behavior - Adaptation of management and internal communication